Please read these terms and conditions carefully. Evergreen Florida Vacation Homes, hereinafter referred to as the Company, or the owner of the property, hereinafter referred to as the Owner, offer the short term rental of a property, to the person of 21 years or over named as the Party Leader, hereinafter referred to as the Guest, under the terms set out below. Your access and use of the Services is conditioned on your acceptance and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Services.
By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access or use the Services.
The Guest agrees and acknowledges that payment of the rental sum to the Company will signify their full acceptance of these Terms & Conditions.
2.1 The Guest agrees to pay the Total Rental Fee as set out on the booking confirmation by the due date. An initial refundable deposit in the amount of 25% is taken at the time the reservation is placed. Final and full payment is due 30 days prior to arrival. In the event of late payment, or failure to pay, the Company reserves the rights to levy the cancellation penalty charges against any money that the Guests have paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the cancellation penalty, the Company reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.
2.2 The Company reserves the right to amend rates at any time. Pre-existing reservation, where the Guest has made a payment, will remain at the price agreed when the property was reserved.
2.3 The company accepts Visa / Mastercard and Discover credit cards at no charge to the guest, unless in the event of cancellation, when refunds will be issued back to the original credit card offered, in accordance with our cancellation policy, but at a charge of 4% to the guest to cover any merchant fees incurred by The Company. This does not apply to bookings made through a third party such as VRBO etc, who have their own methods and terms of payment.
3.1 The Guest acknowledges that they will be sent documents electronically, either directly or through the dashboard of the third party booking agent.
3.2 The first of these documents constitutes a Rental Agreement, stating the terms, dates and cost of rental agreed with the Company. This document also contains a request for information on all guests expected to be staying in the property during the course of the reservation. This request will be sent electronically to the Guest within three (3) business days of their reservation being placed.
3.3 The second of these documents constitutes an Arrival Pack, stating the address of the property rented, directions to the property and access instructions for the property. This Arrival Pack is sent electronically to the Guest in between five (5) and seven (7) days prior to their arrival date, and its distribution is dependent on the completion of the aforementioned information regarding the guests.
4. Rental Period
The Guest agrees, and the Company permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the booking confirmation).
5. Check In
Check In to the Property is after 16:00 PM EST on the date of the arrival as shown on the Booking Confirmation. At the sole discretion of the Company, any Guest arriving to the property before that time may be refused. Guest information is required to have been returned to the Company seven (7) days prior to arrival. Failure to return this information will be deemed confirmation that the Guest accepts the Property as found and accepts responsibility for all damages or loss found at the Property on the departure of the Guest.
6. Check Out
Check Out is on the date of departure as shown on the Booking Confirmation and Guest Registration Form, at 10:00 AM EST. The front door and all other doors and windows used to gain access to the property must be closed and locked upon the Guests departure. The Guest should also note that every code is unique and is set for each guest. In the event that the home does not have an electronic door keypad and keys are therefore used, if the keys are not returned to the property lockbox, then the Guest will pay a $50 key surcharge.
Should the Guest require a late check out, the Guest must have agreed such a departure time with the Company no less than three days prior to the departure date. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of $100.
7. Basis of Rental
7.1 Properties offered for short-term rental through the Company are provided on a self-catering basis.
7.2 The Company provides a small starter supply of toilet paper, kitchen roll, soap, shampoo, conditioner, laundry detergent and
dishwasher tablets in the property upon Guest arrival. Once the starter supply of these items are used, it is the Guests responsibility to
supply any additional supplies required during their reservation. This is standard practice in vacation rental homes.
8. Accidental Damage
8.1 The Guest agrees that the Party Leader remains responsible for all loss from the Property or its inventory during the Rental Period, and any damages caused during their stay. In the event of any damage the Company will provide evidence of such within 7 business days and charge the Guests credit card on file, or make a claim to the booking agent involved, which the Guest agrees to pay through them using the credit card on file with them, subject to any appeal made by the Guest.
8.2 The Guest agrees that the Company or the Owner can charge additional fees to cover:
- Early arrival or late departure charges
- Loss or breakages of items
- Damage to the Property or its equipment
- Unauthorized Pets
- Non-return of keys (if applicable)
- Excessive cleaning, including any required due to drug use inside the property
- Any rentals in the same unit which have to be moved for any of the reasons stated above
8.3 At the request of owners and management, pets are not permitted in the Property. Guests with pets are advised to place their pets at another facility. Neither the Company nor the Owner of the Property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken by the pet or pet owner against third parties. In the event that a Guest brings a pet to the Property, the Company will levy a charge of $100 per bedroom per week to the credit card of the Guest, to pay the additional sanitation and cleaning on the departure of the Guest and pet. Failure to pay the charge described above, or refusal will result in the eviction from the Property, and loss of all rental money paid.
Services dogs are permitted, but only with full certification being provided by the owner of the dog at the time of the reservation being placed. Owners of service dogs will be entirely responsible for the behavior of their dog and liable for any damage caused by them. The details of the service dog must be declared at time of booking and certification given before any booking is confirmed. An extra cleaning fee of the same value as the initial cleaning fee will be charged to the Guest prior to check in or the service animal will not be permitted.
9.1 The Guest may cancel their booking at any time before the Rental Period, though penalties will apply based on these terms and conditions. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation policy penalty rates of the Total Rental Fee (amount shown on booking confirmation).
- 30 Days or more prior to arrival; 0% of the Total Rental Fee
- Between 30 and 14 Days prior to arrival; 50% of the Total Rental Fee
- Less than 14 Days prior to arrival; 75% of the Total Rental Fee
- Less than 7 days prior to arrival; 100% of the Total Rental Fee
9.2 The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances, and reminds clients that any refunds due to them due to cancellation, which were originally paid by Credit Card, will be subject to a 4% merchant fee charged to the Guest to cover costs incurred by The Company in processing the original reservation.
10. Limitation of Liability
10.1 The Company makes all reasonable efforts to provide advice and information. This information can be found in the home folder at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. The Company is willing to provide any and all further information pertaining to the Property providing the guest has first read the home folder (welcome book).
10.2 The Company and/or the Owner will not release the physical address of the Property to the Guest prior to the electronic delivery of the Arrival Pack. This is a security measure.
10.3 The Company and/or the Owner do not accept liability for equipment failure and or services in the Property, including but not limited to, pool pump, pool heater, air conditioning unit, all appliances, televisions, internet and utilities. In the event of failure of equipment, the Guest must notify the Company within one working day so that the Company may elect to affect a remedy to the failure.
10.4 The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provides information and advice in the home folder (welcome book) in an advisory capacity only, with no guarantee or promise of security, even when the Guest makes use of any advice given by the Company or its representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company, of the lost or stolen items. The Company will either make good or secure the Property, or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstance.
10.5 The Company or its representatives may enter the Property at any time, without notice, for the purpose of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guests prior to such entrance.
10.6 The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Company provides information and advice in the home folder to the Guest in an advisory capacity only, with no guarantee or promise implied.
10.7 The Company and/or the Owner accept no liability for health issues suffered by Guests with allergies. The Guests must ensure that they have adequate insurance cover for medical treatments, and must also notify the Company in writing, prior to arrival, of any pre-existing allergies to either themselves or any other persons staying in the property at the time of rental. The Company reserves the right to then charge additional cleaning fees equivalent to the charge for cleaning already made, in order for extra preparation of the home to be made.
10.8 The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the Rental Period.
10.9 The Company and/or Owner do not accept any liability for the acts of omissions of any agent. These include but are not limited to; airlines, car-hire companies, travel agents, ticket agents, homeowners or utility providers.
10.10 The Company and/or the Owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electrical heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Company’s control, and is regarded as an act of nature.
10.11 The Company and/or the owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a detrimental effect on the Guest.
10.12 The Company does not accept liability for removal of the Property from the marketplace, aesthetic alterations to the Property, adjustments to the Property layout, or transfer of the Property to another company by the Owner that result in the Property becoming unavailable for the Rental Period. Wherever such an event occurs, the Company will offer the Guest a suitable alternative accommodation of equal quality subject to availability. In the event that the Guest refuses the offered alternative property, then the Guest may cancel the bookings, and the Company will refund the Total Rental Fee.
10.13 The Company does not accept liability for issues found in the home where a guest does not allow management the opportunity to resolve them in a timely manner (24 hours). Guests are expected to allow management staff and contractors access to the property to perform such tasks. Failure to do this will negate any claim made due to the issues raised. If an issue cannot be resolved, The Company will try to offer alternative accommodation of a similar standard. In the event that the guest refuses the offered alternative, no cancellation or other form of compensation will be offered.
10.14 Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the eviction of the Guest from the Property, without recompense or refund.